Protecting your privacy at gana is our top priority. This policy clearly explains how your personal information is collected, used, and kept secure.
Last Updated: January 2026Your personal information will never be sold or shared with third parties without your consent on gana.cash. We use your data solely to improve our services and meet legal obligations.
Gana.cash (referred to as "gana", "we", or "the platform") is a trusted online betting platform for users in Bangladesh. We believe your privacy is a fundamental right, not a privilege.
This Privacy Policy ("Policy") explains what information gana collects, why it's collected, how it's used, and how it's kept secure. By using gana.cash, you are considered to have accepted the terms of this Privacy Policy.
Our Privacy Policy aligns with international data protection standards such as GDPR. We use the latest technology and processes to keep your information secure.
Gana collects your information in several ways. Below is a detailed breakdown of what data is collected and why.
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During registration and KYC verification |
| Contact information | Mobile number, email address | At account creation |
| Financial information | Mobile banking number, transaction history | During deposit/withdrawal |
| User activity | Betting history, login timestamps, preferences | During platform use |
| Technical Information | IP address, device information, browser type | Automatically Collected |
| Location data | Approximate geographic location | For Security Verification |
We do not store your full payment card number or CVV. All financial data is encrypted and processed through secure payment gateways.
Gana uses your information only for specific purposes. We never use your data unnecessarily.
Gana never sells your data. However, in certain situations, necessary information may be shared with trusted third parties.
Gana has strict data protection agreements with all third parties it shares information with. They may only use your data for the specified purpose.
Gana.cash uses cookies to enhance your experience and ensure the platform functions properly. Cookies are small data files stored in your browser.
| Cookie Type | Purpose | Duration | Optional |
|---|---|---|---|
| Login Sessions & Security | Deleted at end of session | No | |
| User Behavior Analytics | 1 Year | Yes | |
| Language & Preference Settings | 3 months | Yes |
You can turn off optional cookies at any time through your browser settings. Note that some features may become limited as a result.
Gana uses industry-standard technologies and processes to keep your data secure. Below is an overview of our security framework.
All data transmissions are secured with 256-bit SSL encryption. Look for the padlock icon in your browser's address bar to confirm.
OTP verification at login protects your account from unauthorized access.
Your data is stored in internationally certified secure data centers with 24/7 monitoring.
Independent security experts regularly audit gana's systems to identify and address vulnerabilities.
Only authorized gana staff can access your information for specific, legitimate purposes. All access is logged.
As a gana user, you have important rights over your personal data. We respect these rights and are committed to helping you exercise them.
You have the full right to know what information we collect about you.
You may request corrections to any inaccurate information in your account.
When your account is closed, all data beyond what is legally required will be deleted.
You can request to download your information in a readable format.
You can object to your data being used for marketing communications or profiling.
If you are dissatisfied with how your data is handled, you may file a complaint directly with us or with the relevant regulatory authority.
To exercise any of the above rights, email us at support@gana.cash. We will respond within 30 days.
Gana does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.
Gana never knowingly collects or stores information from anyone under 18. If a minor's account is identified, it is immediately closed and all associated data is deleted.
If you know of a minor using gana, please report it to support@gana.cash.
Gana may update this Privacy Policy from time to time. We will send a notice to your registered email and post an announcement on the platform before any significant changes take effect.
For any privacy-related questions, complaints, or rights requests, please contact our Data Protection team.
We protect your privacy in practice, not just in words. See below what sets us apart.
Every transaction and communication is protected by 256-bit SSL encryption. No one can intercept your data in transit.
Gana never sells your personal information to third parties. Your data is used solely to improve your experience on the platform.
We are transparent about what data we collect and why. No hidden processes, no ambiguous language.
Independent security experts regularly test gana's systems to ensure your data remains protected at all times.
Requests to correct, delete, or download your data are fulfilled within 30 days.
Our privacy policy is written in plain language â no confusing legal jargon, easy to understand.
We are committed to protecting your data. Register now and enjoy a safe, trusted betting experience.