Gana believes betting should be a form of entertainment — not a burden. On this page, learn how to set limits, recognize signs of addiction, and play responsibly.
Betting is entertainment. If you feel it's getting out of hand, reach out to our support team right away. Asking for help takes courage.
Responsible gambling means betting on your own terms — where you stay in control, not the other way around. It's not just a rule; it's a mindset.
Gana believes that play is truly enjoyable when users engage mindfully and with a plan. There's a real difference between betting to win money and betting for entertainment. Responsible gambling means understanding that difference.
Online betting is growing in popularity across Bangladesh, but not everyone knows how to stay safe. gana's responsible gaming policy was created to build exactly that awareness.
Gana is more than just a betting platform — we care equally about our users' well-being and safety. We actively work to ensure responsible gaming for everyone.
Age is verified through the KYC process at registration. Any account found to belong to someone under 18 is closed immediately.
Our customer support team is trained in responsible gaming and will handle your concerns with care and sensitivity.
If unusual betting behaviour is detected, gana automatically sends an alert and reaches out if needed.
Free support is available for any issue. Requests to suspend or permanently close an account are always honored.
Gana offers a range of practical tools to help you manage your own play. Using them isn't a sign of weakness — it's the smart thing to do.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, a limit cannot be increased until 24 hours have passed.
Take a temporary break anywhere from 24 hours to 30 days. During this period, your account will be locked and no betting will be possible.
Permanently exclude yourself for anywhere between 6 months and 5 years. This decision cannot be reversed before the chosen period ends.
Set a maximum time limit for each gaming session. Once the time is up, you'll automatically receive a warning or your session will end.
Set a maximum daily or weekly loss amount. Once you hit the limit, betting is automatically paused.
View your full betting history and win/loss stats at any time. It's a great way to check in with yourself.
Setting limits on gana is straightforward. In just a few steps, you can take full control of your betting.
Sign in to gana.cash with your username and password.
Click your name in the top right corner and select "Account Settings".
On the Settings page, click the "Responsible Gaming" tab.
Choose whichever tool you need — deposit limit, session time, loss limit, or cooling-off period.
Enter the amount or time and click "Confirm". The limit will take effect immediately.
Lowering your limit takes effect immediately, but increasing it requires a 24-hour waiting period. This is in place to protect you.
We don't always notice when betting starts to have a negative impact on our lives. Read through the signs below carefully. If more than two apply to you, it may be time to seek help.
Do one or more signs apply to you?
This is not your fault. Reaching out for help is the bravest thing you can do right now.
Log In and Set Your LimitsTake the short quiz below. It's not a medical test — just a chance to check in with yourself.
Only bet with money you can afford to lose without it affecting your life.
Decide how long you'll play each day before you start, and stop when the time is up.
Never bet when you're angry, upset, or under the influence.
Treating betting as a source of income is where the trouble starts. It's entertainment, not a business.
Chasing losses is the most dangerous habit. If you lose, stop — and think it over the next day.
If you start hiding your betting, that's a sign something is wrong.
Learn the rules and odds of what you're betting on before you play.
Take at least one complete break from betting each week.
You don't have to face this alone. gana's support team and our partner organizations are always here for you.
24 hours, 7 days
Immediate Help
Support@gana.cash
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We've kept safe betting simple at gana — easy tools, clear policies, and a trained support team. That's what sets gana apart.
All protection tools, guidelines, and support services are fully available in Bengali. No language barriers.
Any decision to set a limit or take an account break takes effect immediately — no delays.
Your support request is completely confidential. No information is shared with any third party.
Manage all your protection settings directly from your smartphone — no separate app needed.
Every member of our customer service team is specially trained in responsible gaming.
Gana regularly updates its protection measures so you always have the best safeguards in place.
Join gana where fun and safety go hand in hand. Use our protection tools and play with complete peace of mind.